Privacy Policy

Last updated: May 26, 2026

1. Introduction

FangHosting (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game server hosting services and website. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

This Privacy Policy applies to all customers and users of FangHosting services and is governed by the laws of the Commonwealth of Virginia, United States, including the Virginia Consumer Data Protection Act (CDPA) where applicable.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you create an account, purchase services, or contact us, including:

  • Full name
  • Email address
  • Billing address
  • Payment information (processed securely through third-party payment processors; we do not store full card numbers)
  • Discord username or other contact handles (if provided for support)
  • Communications you send to our support team

2.2 Information Collected Automatically

When you use our services, we may automatically collect:

  • IP address and general geographic location
  • Browser type and operating system
  • Pages visited and features used on our website
  • Date and time of access
  • Server usage statistics and logs
  • Network traffic data for DDoS protection and security purposes

2.3 Information from Third Parties

We may receive information about you from third-party services such as payment processors (e.g., Stripe, PayPal), fraud prevention services, and network infrastructure providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provision, manage, and maintain your hosting services
  • To process payments and manage billing
  • To communicate with you about your account, services, and support requests
  • To send service-related notices and updates
  • To enforce our Terms of Service and Acceptable Use Policy
  • To detect, prevent, and respond to fraud, abuse, and security threats
  • To improve our services and customer experience
  • To comply with applicable legal obligations
  • To send promotional communications (with your consent and with the ability to opt out)

4. How We Share Your Information

FangHosting does not sell your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (to handle billing transactions)
  • Network and DDoS protection providers (such as CosmicGuard or similar)
  • Email and communication services
  • Analytics providers

These providers are contractually obligated to protect your information and may only use it as directed by us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or other governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of FangHosting, our customers, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity. We will notify you via email or a notice on our website prior to such a transfer.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law, for billing purposes, or to resolve disputes. Upon account termination, we may retain anonymized data for internal analytics.

Server data and files associated with your hosting account may be permanently deleted within 30 days of account termination or cancellation.

6. Data Security

FangHosting implements reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL/TLS), access controls, and network-level security protections.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights (Virginia CDPA)

As a Virginia resident, you may have the following rights under the Virginia Consumer Data Protection Act (CDPA):

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Correction: Request correction of inaccurate personal data
  • Right to Deletion: Request deletion of your personal data, subject to certain exceptions
  • Right to Opt Out: Opt out of the sale of personal data or targeted advertising (we do not sell personal data)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at the information provided in Section 12. We will respond to verified requests within 45 days as required by the CDPA.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and maintain session information. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features of our website.

We do not use cookies for targeted advertising purposes.

9. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. The “Last updated” date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: