FangHosting (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game server hosting services and website. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
This Privacy Policy applies to all customers and users of FangHosting services and is governed by the laws of the Commonwealth of Virginia, United States, including the Virginia Consumer Data Protection Act (CDPA) where applicable.
We collect information you provide when you create an account, purchase services, or contact us, including:
When you use our services, we may automatically collect:
We may receive information about you from third-party services such as payment processors (e.g., Stripe, PayPal), fraud prevention services, and network infrastructure providers.
We offer live chat support on our website through Tawk.to, a third-party messaging service. When you open or use the chat widget, Tawk.to may collect the content of your chat messages, any name or email address you choose to provide, your IP address, approximate geographic location, browser and device information, and the pages you view during the session. This information is used only to provide and improve support and is processed by Tawk.to on our behalf. The chat widget loads on our website whether or not you start a conversation. For details on how Tawk.to handles this data, see the Tawk.to Privacy Policy.
We use the information we collect for the following purposes:
We retain your account and personal information (such as your name, email, and billing records) for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law, for billing purposes, or to resolve disputes. Upon account termination, we may retain anonymized data for internal analytics.
Your server data and files (game saves, configurations, and other content on your hosting service) are handled separately from your account information: they may be permanently deleted within 7 days of service termination, cancellation, or suspension for non-payment. This deletion applies to your server contents, not to your account or billing records described above.
FangHosting implements reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (SSL/TLS), access controls, and network-level security protections.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
As a Virginia resident, you may have the following rights under the Virginia Consumer Data Protection Act (CDPA):
To exercise any of these rights, please contact us at the information provided in Section 12. We will respond to verified requests within 45 days as required by the CDPA.
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.
Our website or services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. The “Last updated” date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: